Terms & Conditions

Last Updated: 20-08-2026

Welcome to Zoya’s Glow. These Terms & Conditions govern your use of our website, social-media stores, and other official sales channels. By browsing our website, placing an order, or purchasing from us, you acknowledge that you have read and agreed to these terms.

Please review them carefully before placing an order.

1. General Terms

• These Terms & Conditions apply to purchases made through the official website, social-media pages, and authorized sales channels of Zoya’s Glow.

• Customers must provide accurate names, phone numbers, delivery addresses, and other information required to process an order.

• You must not use our website or services for fraudulent, unlawful, or unauthorized purposes.

• Zoya’s Glow may update these Terms & Conditions when necessary. Any revised terms will become effective once published on our website.

2. Orders and Confirmation

• Placing an order does not automatically guarantee acceptance or availability.

• Zoya’s Glow may contact you by phone, SMS, WhatsApp, or another available channel to confirm your order before dispatch.

• Orders containing incomplete, incorrect, unverifiable, or suspicious information may be placed on hold or cancelled.

• Product availability is subject to stock at the time of confirmation.

• Once an order has been handed over to the courier, cancellation may not be possible.

• By confirming your order, you also agree to our Shipping, Return, Exchange, Refund, and Privacy Policies.

3. Pricing and Payment

• All prices are displayed in Bangladeshi Taka (BDT).

• Applicable VAT, taxes, delivery charges, or other fees will be displayed or communicated before order confirmation.

• Available payment methods may include:

  • Cash on Delivery

  • Mobile financial services

  • Debit or credit cards

  • Other approved payment gateways

• Delivery charges are separate unless a promotion specifically provides free delivery.

• Zoya’s Glow reserves the right to correct accidental pricing, description, or technical errors before dispatch. If an error affects a prepaid order, the customer will be offered the option to reconfirm or cancel the order and receive an applicable refund.

4. Shipping and Delivery

• We provide nationwide delivery through Pathao, Steadfast Courier Service, or another approved delivery partner.

• Estimated delivery times are:

  • Inside Dhaka: 1–3 business days

  • Outside Dhaka: 3–5 business days

• Delivery times are estimates and may be affected by public holidays, weather, political disruption, courier delays, remote locations, or circumstances beyond our reasonable control.

• Customers must provide a complete address and remain available at the provided phone number.

• Additional delivery charges may apply if a parcel must be resent because of an incorrect address, an unavailable recipient, or an unjustified refusal.

• If the parcel appears visibly damaged, opened, or tampered with, please notify us immediately and follow the courier’s applicable refusal or complaint procedure.

5. Returns, Exchanges and Refunds

Because cosmetics, skincare, makeup, and personal-care products are hygiene-sensitive, the following conditions apply:

5.1 Change-of-Mind Exchanges

• An exchange request must be submitted within 3 days of delivery.

• The product must remain unused, unopened, undamaged, and in its original sealed packaging.

• The customer may be responsible for return and redelivery charges when the exchange is requested because of a change of mind.

• Exchanges are subject to inspection and stock availability.

5.2 Damaged, Defective or Incorrect Products

Please contact us within 48 hours of delivery if you receive a product that is:

• Incorrect

• Expired

• Leaking

• Physically damaged

• Defective

• Missing from the parcel

Clear photographs of the parcel, shipping label, packaging, and affected product may be required to verify the claim. An unboxing video may help us resolve the matter faster but does not replace any rights available under applicable law.

After verification, Zoya’s Glow may offer an appropriate replacement, exchange, store credit, or refund.

5.3 Non-Returnable Products

Unless the product was delivered damaged, defective, expired, counterfeit, or incorrect, we cannot accept returns or exchanges for:

• Opened or used cosmetics

• Products with broken hygiene or security seals

• Items damaged through misuse or improper storage

• Products without their original packaging

• Free gifts, samples, or promotional items

• Clearance items identified as non-returnable before purchase

5.4 Refunds

• Refunds are available only for approved claims, cancelled prepaid orders, or situations where an eligible replacement cannot be provided.

• Approved refunds will normally be processed through the original payment method or another mutually agreed method.

• Delivery charges are generally non-refundable unless the return resulted from an error by Zoya’s Glow or an eligible product issue.

• Refund processing may take approximately 7–10 business days after approval and receipt of the returned product, depending on the payment provider.

Nothing in this policy limits any mandatory consumer rights available under the laws of Bangladesh.

6. Product Information and Availability

• We make reasonable efforts to display accurate product photographs, shades, ingredients, sizes, descriptions, prices, and availability.

• Product colours may appear slightly different depending on photography, lighting, screen settings, or manufacturing variations.

• Packaging may occasionally change without affecting the authenticity, quantity, or intended function of the product.

• Product availability may change without notice. We may discontinue a product or limit the quantity available per customer.

• If an ordered product becomes unavailable, we will contact the customer and provide an appropriate alternative, store credit, or refund where applicable.

7. Product Use and Safety

• Customers should read the product label, ingredient list, usage instructions, warnings, and expiry information before use.

• We recommend performing a patch test before using a new skincare, makeup, or personal-care product.

• Stop using a product if irritation, discomfort, swelling, or an allergic reaction occurs.

• Consult a qualified healthcare professional if you have a medical condition, known allergy, are pregnant or breastfeeding, or are unsure whether a product is suitable for you.

• Individual results may vary. Product information provided by Zoya’s Glow is for general informational purposes and is not medical advice.

8. Promotions, Discounts and Coupons

• Promotional offers are valid only during the stated period and while stocks last.

• Discount codes cannot be exchanged for cash.

• Unless otherwise stated, multiple promotional codes cannot be combined in one order.

• Zoya’s Glow may cancel or correct a promotion affected by fraud, misuse, technical errors, or inaccurate information.

9. Personal Information and Privacy

• Customer information is collected and used according to our Privacy Policy.

• Information may be shared with authorized payment providers, delivery partners, and service providers only when necessary to process orders and operate our services.

• We do not sell customers’ personal information to unauthorized third parties.

• We may disclose information where required by applicable law or a lawful authority.

10. Intellectual Property

All logos, brand names, photographs, graphics, product descriptions, website designs, written content, and other materials published by Zoya’s Glow are owned by or lawfully licensed to Zoya’s Glow.

No content may be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission.

11. Fraudulent or Prohibited Activities

Customers must not:

• Place fraudulent or deliberately false orders

• Misuse payment or promotional systems

• Submit false return or damage claims

• Attempt unauthorized access to our website or systems

• Copy or commercially exploit our content without permission

Zoya’s Glow may cancel related orders, restrict access, or take appropriate legal action where misuse is reasonably suspected.

12. Limitation of Liability

• Zoya’s Glow is not responsible for delays caused solely by courier services, natural disasters, public emergencies, government restrictions, network failures, or other circumstances beyond our reasonable control.

• We are not responsible for damage resulting from improper use, storage, or application of a product contrary to its instructions.

• To the extent permitted by law, our liability relating to an order will be limited to the amount paid for the affected product.

• Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded under applicable Bangladesh law.

13. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Bangladesh.

If a concern arises, customers are encouraged to contact Zoya’s Glow first so that we can attempt to resolve it promptly and fairly. Any unresolved dispute will be handled by the appropriate authority or court having jurisdiction in Bangladesh.

14. Contact Us

For questions about an order, product, return, exchange, refund, or these Terms & Conditions, please contact:

Zoya’s Glow
Phone/WhatsApp: +8801324004499
Email: zoyasglow@gmail.com
Business Address: 121 kazi bhobon, zigatola, tenarymor , dhaka-1209