Refund Return
At Zoya's Glow, customer satisfaction is our top priority. If you're eligible for a refund, we ensure the process is fast, fair, and transparent.
✅ Refund Eligibility
Refunds are issued when:
- The item is returned successfully under our return policy.
- The item is out of stock or cancelled by the seller.
- The order is cancelled before shipment.
- You receive a defective or wrong item and choose not to get a replacement.
? Refund Method
Refunds are processed via:
- Original payment method (online/mobile banking, cards)
- Mobile banking (for cash-on-delivery orders)
- Astoria Beauty Wallet/Store Credit (optional)
⏱️ Refund Timeline
- Refunds are processed within 7–10 business days after item verification or cancellation approval.
- Delays may occur due to bank or payment gateway processing times.
ℹ️ Important Notes
Shipping and handling fees are non-refundable (except in cases of seller error or damaged products).
Zoya's Glow reserves the right to withhold refunds if return conditions are not met.
Need help with your refund?
Please reach out through live chat.
Please reach out through live chat.
We are a fast growing online based beauty and skincare shop committed to ensuring authentic products to our customers with uncompromising quality and trust. Built with a clear vision, our brand was established to make premium beauty and skincare essentials accessible to everyone without inflated prices or misleading claims. Timeless Beauty, Effortless Glow.
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